How do you ship your product?
We ship all of our products via USPS Priority and Flat Rate Shipping boxes with tracking. We do offer padded flat rate envelopes for orders under 1 lb (though we don't recommend them, we package very carefully, but can't guarantee the condition of any package once it leaves our possession.)
When do you ship RTS ( ready to stock) items ship?
We aim for a very fast TAT (turn around time). Ready to stock openings are left open for 24 hours, at which point orders with matching names/addresses are combined and shipping overages of more than $2.50 are refunded. We ship in the order received ( minus later combined orders) and our current TAT is 1-14 days with an average of 3 days, though this is dependent on orders placed. Join the FB group for real time shipping updates
If I placed multiple orders during the restock, will they be combined?
All orders placed with 24 hours of each Restock opening will be combined ONLY IF the names and address are an exact match. Orders are combined and packed at the same time ( and notification/tracking is sent at the same time). If your combined order bumps up to the next size box, a shipping refund will likely not be issued. We issue refunds on any shipping overage of $2.50 or more.
Standard Shipping Schedule: To maximize our efficiency, our normal shipping schedules are Monday/Wednesday/ Fridays. Exceptions to this rule are contingent on holidays,weather emergencies and/or special arrangements.
Seasonal Shipping Policy: From May to late September**, we will ship items only Monday-Wednesday to ensure that your products gets to you in the best possible condition and doesn't sit in a hot truck or sorting facility over the weekend. Orders placed after 4:00 pm Pacific Wed-Sun will ship first thing Monday morning.
** We'll use good judgement on current weather and your region's typical weather (Maine vs AZ for example)
I saw a picture of the painted boxes, can I get one just like it?
All of our boxes come uniquely decorated, but we can't accommodate specific design requests, each box is a singular and unique work, just like you! Designs change based on Ale's whims and the seasons!!
Do you ship internationally?
We regret that we are unable to accommodate international customers at this time. However, we are happy to ship to PO Boxes, Mail forwarding services, or US pen pals you trust to forward your mail.
What are the shipping rates?
Our affordable Shipping rates are weight and location based:
***Shipping Policy is subject to change at anytime, any changes will be announced in the Facebook Group and policies listings will be updated here as well. Policies as of June 25th, 2017***